But this is a good story, and one that could only be told after lot of hard work and dedication. The shelter that deserves kudos is in Washoe County, Nevada, which includes the Reno area. Mitch Schneider heads up the shelter.
Our success is a result of a willingness to embrace continuous process improvement, which requires not fearing change. That, in turn, requires understanding that you can’t solve the problem with the same thinking that created the problem. You can’t get a different outcome if you keep doing the same thing.